Returns & Exchanges

1. Refund requests must be made within 2 days of delivery date. After 2 days from delivery date you must contact our customer service to determine the best course of action. will not issue refunds for products purchased through other entities, such as distributors or retail partners.

2. A copy of the credit card purchase receipt, and a copy of the original invoice may be requested prior to customer service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email or call +92-321-5575727, and provide the following information:
Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon written receipt of the RA number, send product to:
Address: F22 – Gul Plaza, Barkat Market, Garden Town, Lahore, Pakistan.

6. Please mark with the RA number on the outside of the package.

7. A copy of the credit card purchase receipt, and a copy of the original Shop Hoop invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to  warehouse. Product should be shipped so that it can be tracked and/or insured; is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.