Shipping and Returns
- All wooden products are manufactured on order. Usual Delivery time for for furniture items is 15-25 working days. Delivery time for other wooden products will also be informed upon order confirmation, depending on type of product.
- Order delivery can take upto 4-5 weeks depending upon the load shedding situation in the country.
- In case of damaged delivery, we offer free replacement of the product / products. We don't have a refund policy.
- All furniture orders will be processed once the 50% advance payment is made.
- Replacement for Furniture, Mattresses and Lighting category will be accepted only for damaged/defective products.
- Replacement against the damaged/defective product will be accepted only if notified within 12 hours of delivery.
- It is advised that the return packets should be adequately packaged so that there is no damage of goods- in-transit.
- Replacement will be processed within a maximum of 7 business days of receipt of the product by www.arraish.com, provided goods are received in acceptable condition.
- Pottery items can only be refunded if the product has reached you in a damaged state.
- Shipping returns safely to arraish.com is the responsibility of the customer and arraish.com will refund order price + courier charges.
Items non-eligible for returns or exchanges:
- Items without an original receipt
- Monogrammed items
- Made to Order items, including custom rugs and furniture
- Final sale items
- Items damaged through normal wear and tear